Introduction
FaithTrip ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website (FaithTrip.net) and related travel booking services.
Information We Collect
2.1 Personal Information (Provided by You)
When you make a booking or create an account, we collect:
- Identity Data: Full name, date of birth, gender, nationality.
- Contact Data: Email address, phone number, mailing address.
- Travel Documents: Passport number, passport expiry date, NID number (as required for ticketing).
- Payment Data: Card details (processed securely via payment gateway — we do NOT store full card numbers), mobile banking numbers, transaction IDs.
- Travel Preferences: Meal preferences, seat preferences, frequent flyer numbers, special assistance requests.
2.2 Automatically Collected Data
When you visit our website, we automatically collect:
- Device Data: IP address, browser type, operating system, device type.
- Usage Data: Pages visited, time spent, search queries, click patterns.
- Location Data: Approximate geographic location based on IP address.
- Cookie Data: Session cookies, preference cookies, and analytics cookies (see Cookie Policy section).
How We Use Your Data
We use your personal information for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Process flight bookings & issue tickets | Identity, Contact, Travel Documents | Contract fulfillment |
| Process payments & refunds | Payment Data, Contact | Contract fulfillment |
| Send booking confirmations & itineraries | Contact, Identity | Contract fulfillment |
| Send schedule change or cancellation alerts | Contact | Legitimate interest |
| Customer support & dispute resolution | All relevant data | Legitimate interest |
| Improve website & services | Usage, Device, Cookie Data | Legitimate interest |
| Marketing & promotional offers | Contact (email) | Consent (opt-in) |
| Fraud prevention & security | Payment, Device, IP Data | Legitimate interest |
| Legal compliance & tax records | Identity, Payment, Booking Data | Legal obligation |
Data Sharing
We share your personal data only with the following categories of recipients, and only to the extent necessary:
3.1 Airlines & GDS Providers
We transmit passenger data (name, passport, contact) to airlines and GDS systems (Sabre, Amadeus, Galileo) to process bookings and issue tickets. This is essential for fulfilling your booking.
3.2 Payment Processors
Payment data is processed by PCI-DSS compliant payment gateways (SSL Commerz, bKash, Nagad). FaithTrip does not store full credit/debit card numbers on our servers.
3.3 Government & Regulatory Bodies
We may share passenger data with immigration authorities, customs, or security agencies as required by law — particularly for international travel (APIS/PNR data requirements).
3.4 Service Partners
We may share limited data with SMS/email service providers, cloud hosting providers, and analytics tools — all bound by data processing agreements.
Data Security
We implement industry-standard security measures to protect your data:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL.
- Secure Storage: Personal data is stored on encrypted servers with access controls and regular security audits.
- PCI-DSS Compliance: Payment processing follows Payment Card Industry Data Security Standards.
- Access Controls: Only authorized personnel can access customer data, with activity logging and multi-factor authentication.
- Regular Audits: We conduct periodic security assessments and vulnerability testing.
Data Retention
We retain your personal data for the following periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking & ticket records | 7 years | Legal & tax compliance |
| Payment records | 7 years | Financial regulations |
| Account information | Until account deletion | Service provision |
| Customer support records | 3 years | Dispute resolution |
| Website analytics | 24 months | Service improvement |
| Marketing preferences | Until consent withdrawn | Consent-based |
Your Rights
You have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you.
- Right of Correction: Request correction of inaccurate or incomplete data.
- Right of Deletion: Request deletion of your account and personal data (subject to legal retention requirements).
- Right to Opt-Out: Unsubscribe from marketing emails at any time using the "Unsubscribe" link in our emails.
- Right to Data Portability: Request your booking history in a machine-readable format.
To exercise these rights, email us at privacy@faithtrip.net with your registered email and a description of your request. We will respond within 30 business days.
Cookies
Our website uses cookies to enhance your experience. Types of cookies we use:
- Essential Cookies: Required for website functionality (session management, security). Cannot be disabled.
- Preference Cookies: Remember your settings (language, currency, recent searches).
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics). Anonymized data only.
- Marketing Cookies: Used for targeted advertising (only with your explicit consent).
You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.
Children's Privacy
Our services are not directed at children under 18 years of age. While minors may be included as passengers in bookings made by adults, we do not knowingly collect personal information from children independently. A parent or legal guardian must make all bookings involving minors.
International Data Transfers
When you book international flights, your data may be transferred to airlines and airport authorities in other countries. We ensure that such transfers are conducted in compliance with applicable data protection laws and that recipients maintain adequate security measures.
Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a prominent notice on our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.
Contact Us
For privacy-related questions or to exercise your data rights:
- Data Protection Contact: privacy@faithtrip.net
- General Support: support@faithtrip.net
- Phone: +880 1XXX-XXXXXX
- Office: Dhaka, Bangladesh